Effective date: November 3rd, 2026

These Terms and Conditions (“Terms”) govern your use of firstlinesolutions.org and related interactions with Firstline Solutions (“we,” “us,” or “our”).

By using our website or expressly accepting these Terms in connection with our services, you agree to the applicable provisions below. If you act on behalf of a business or organization, you represent that you are authorized to do so.

Our services and separate agreements

Firstline Solutions provides training, consulting, and other business services. Website descriptions are general information and do not constitute a binding offer or guarantee of availability.

The scope, deliverables, fees, schedule, and other requirements of an engagement will be established in the applicable proposal, registration terms, statement of work, or service agreement. If a separate agreement conflicts with these Terms, that agreement controls for the relevant services.

Submitting an inquiry or consultation request does not, by itself, create a service agreement or confirm an appointment.

Your responsibilities

You agree to provide accurate information, cooperate as reasonably needed for the services, and use our website and services lawfully.

You must not attempt to gain unauthorized access to our systems, interfere with website operations, introduce malicious software, impersonate another person, or submit information you are not authorized to provide.

When participating in training or other activities, you agree to follow applicable safety instructions and participation requirements communicated to you.

Client-provided information and records

Clients may entrust us with business records and personal information concerning their employees, contractors, customers, clients, or other individuals.

If you provide or authorize access to such information, you are responsible for ensuring that you have the authority and lawful basis to do so, including providing notices and obtaining permissions where required. You should provide only information reasonably necessary for the agreed services and use the transfer methods we establish with you.

We use client-entrusted information to perform the agreed services, follow authorized client instructions, and meet applicable legal obligations. Providing records does not transfer ownership of those records to us or grant us permission to use them for unrelated marketing.

Confidentiality, access, security, retention, return, and deletion requirements may be further addressed in the applicable service agreement. Nothing in these Terms limits either party’s independent obligations under applicable privacy or data protection law.

Fees, scheduling, and cancellations

Fees, payment deadlines, deposits, rescheduling, cancellations, and refunds are governed by the terms provided and accepted for the relevant engagement or registration.

Please contact us promptly if you need to change an appointment or service arrangement. Any changes to the scope, price, or schedule of an engagement must be agreed upon by the parties.

Website content and intellectual property

Unless otherwise identified, website content and materials are owned by Firstline Solutions or used with permission. You may view the website and download materials expressly made available for that purpose for your personal or internal business use.

You may not reproduce, resell, distribute, or modify our proprietary content without permission, except as permitted by law. Ownership and permitted use of client deliverables are governed by the applicable service agreement. Clients retain their rights in materials and records they provide.

Information and service outcomes

Website content is provided for general informational purposes. It does not replace an assessment of your circumstances or individualized professional advice.

Training and consulting can support preparedness and risk reduction, but they do not guarantee that accidents, injuries, security incidents, or other adverse events will be prevented. Any course certification is subject to the applicable course and certifying organization’s requirements.

Our website, contact forms, and text messaging are not emergency response services. Contact the appropriate emergency services when immediate assistance is needed.

Text messaging

If you opt in, the Firstline Solutions SMS program provides messages about your inquiries, appointment coordination, service updates, customer support, and related follow-ups. We do not use this program for mass marketing, unsolicited outreach, or purchased contact lists.

Providing a phone number or having an existing business relationship does not, by itself, constitute SMS consent. Consent is optional and is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. You may receive one final confirmation message; further messages require a new opt-in. Reply HELP for assistance or call (262) 777-9155.

Message delivery depends on your carrier and network availability. Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages.

Our Privacy Policy explains how we handle mobile numbers, messaging records, and consent information.

Privacy

Please review our Privacy Policy for information about our collection, use, disclosure, and protection of personal information, including information entrusted to us by clients.

Third-party resources

Our website may link to third-party websites, products, or services. These are subject to their providers’ terms and privacy policies. We do not control their content, availability, or performance.

Website availability and limitations

We make reasonable efforts to maintain accurate website information, but content may contain errors or become outdated. We may update or suspend website features as needed.

To the extent permitted by law, the website is provided “as is” and “as available,” without warranties of uninterrupted availability or error-free operation.

Liability relating to paid services is governed by the applicable service agreement and law. Nothing in these Terms excludes liability or limits rights that cannot lawfully be excluded or limited.

Changes to these Terms

We may update these Terms and will post the revised version with an updated effective date. Material changes will be communicated as required by law, and we will obtain acceptance where required. Updates do not retroactively change an existing service agreement without the parties’ agreement.

Contact us

For questions about these Terms, contact:

Firstline Solutions
Phone: (262) 777-9155
Website: firstlinesolutions.org

You may also contact us through the website’s consultation request form.