Effective date: November 3rd, 2026
Firstline Solutions (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit firstlinesolutions.org, inquire about our offerings, use our services, or communicate with us. It also describes how we handle personal information entrusted to us by our business clients.
Information we collect
We collect personal information you provide when you request a consultation, inquire about or participate in training, engage our services, or contact us. Depending on your interaction with us, this may include:
- Your name, email address, telephone number, organization, and role or title.
- Your work address, including city, state, and ZIP code.
- Information about your interests, service needs, scheduling preferences, and participation in our services.
- Information you include in correspondence, along with your communication preferences and consent records.
We may also receive personal information from or on behalf of our business clients about their employees, contractors, customers, clients, or other individuals in connection with the services we provide. This may include contact information, business or employment records, and other information collected by or provided to the client and subsequently entrusted to us.
Our website and hosting providers may collect technical information, such as your IP address, browser and device information, pages requested, and access times.
How we use information
We use personal information to:
- Respond to inquiries and prepare consultations or proposals.
- Provide and coordinate training, appointments, and other requested services.
- Perform services for our business clients.
- Communicate about scheduling, service updates, and customer support.
- Operate, maintain, secure, and improve our website and services.
- Maintain business records and honor communication preferences.
- Comply with legal obligations, resolve disputes, and protect against fraud or misuse.
Our use of information entrusted to us by clients is further limited as described below.
Information entrusted to us by clients
When a client entrusts personal information to us, we use it to provide the agreed services, follow the client’s authorized instructions, and meet applicable legal obligations. We do not sell or rent this information or use it for our own marketing.
Access is limited to personnel and service providers who need the information to perform the services, subject to appropriate confidentiality and security obligations. We retain, return, or delete these records in accordance with our agreement with the client and applicable legal requirements.
The client’s own privacy notices and practices govern how it collects personal information and authorizes its use. Our handling of information on the client’s behalf is governed by our agreement with that client and applicable law.
How we share information
We do not sell or rent your personal information or share it with third parties for their own marketing or promotional purposes.
We may share information with service providers that help us operate our website, manage business records, deliver requested services, or handle communications. These providers receive information as needed to perform services for us, subject to appropriate confidentiality and data protection obligations.
When performing services for a business client, we may share relevant information with that client and recipients it authorizes, consistent with our agreement and applicable law.
We may also disclose information when required by law or valid legal process, or when reasonably necessary to protect rights, safety, or security.
Mobile numbers, text messaging opt-in data, and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Access to this messaging information is limited to providers supporting our messaging services or disclosures required by law. We do not transfer SMS consent to another business for its own use.
Text messaging
With your consent, we may send text messages about your requests, scheduling, service updates, and customer support. We do not use this program for mass marketing, unsolicited outreach, or purchased contact lists. Providing a phone number or having an existing customer relationship does not, by itself, constitute SMS consent.
Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also call (262) 777-9155. After opting out, you may receive a final confirmation message, after which no further messages will be sent unless you opt in again. Consent to receive text messages is optional and is not a condition of purchasing services.
Cookies and third-party websites
Our website may use cookies and similar technologies to support functionality and security. You can manage cookies through your browser settings, although disabling them may affect website features.
Third-party resources used by our website, such as externally hosted fonts, may receive technical information from your browser, including your IP address.
Our website includes links to other websites. Those websites operate under their own privacy policies, and we encourage you to review them before providing personal information.
Retention and security
We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this policy, maintain required records, resolve disputes, and meet legal obligations. We may retain communication preference records to honor your choices. Information entrusted to us by clients is also subject to the retention, return, and deletion provisions of our client agreements.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of electronic transmission or storage is completely secure.
Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of your personal information, or to update your communication preferences. Depending on your location and applicable law, you may have additional privacy rights.
We may need to verify your identity before fulfilling a request. Some information may need to be retained for legal obligations or other permitted purposes.
If your information was entrusted to us by an employer, a business you patronize, or another organization, please direct privacy requests to that organization first. If you contact us directly, we may refer your request to the relevant organization or coordinate with it to respond, consistent with our obligations and applicable law.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect their personal information directly through it. If you believe a child has provided personal information through our website, please contact us so we can investigate and take appropriate action.
If records entrusted to us by a client include information about minors, we handle that information only for the agreed services and in accordance with our client agreement and applicable law.
Changes to this policy
We may update this policy periodically. The revised version will be posted on this page with an updated effective date. We will provide additional notice or obtain consent when required by applicable law.
Contact us
For privacy questions or requests, contact:
Firstline Solutions
Phone: (262) 777-9155
Website: firstlinesolutions.org
You may also use the website’s consultation request form and identify your submission as a privacy request.